When you take your vehicle to a garage to be serviced you will want to be sure that the mechanic who is working on your car is capable of doing the job. While you should always ask questions about their prior experience and take note of any certifications that they have, it is also a good idea to look out for the following traits that are common amongst all great mechanics.
A good mechanic will recognize that most of their clients do not have as much knowledge about cars as they do and thus make the effort to explain everything that needs to be done to the vehicle in a way that can be easily understood. Be wary of any mechanic who uses technical terminology without attempting to explain what it means for you and your vehicle, as this may be a sign that they are misleading you. If you are unsure about what you are being told, ask questions and pay close attention to the answers you are given. If the mechanic attempts to lead you down another direction or doesn’t offer a clear explanation you may find it better to move onto somebody else.
Customer Service Skills
Customer service is vital in the automotive world, particularly for mechanics who will be working directly with their customers in order to carry out vehicle services or make repairs. As such, a good mechanic will place a special focus on the quality of their customer service, ensuring that customers feel welcomed when they enter the garage and doing whatever they can to keep the customer happy.
A Strong Work Ethic
A truly great mechanic will never be short of work because their skills will be in demand by all of the vehicle owners in their local area. As such, they need to have a strong work ethic that ensures they are capable of doing all of the work that is presented to them. A lazy mechanic not only takes money out of their own pocket by limiting the amount of work that they are able to do, but they will also end up delaying work on your vehicle, which may cause a number of issues for their customers.
Mechanics should always be looking for ways to demonstrate their technical knowledge to customers to show they are capable of doing the job. This extends far beyond the terminology that they use and into issues such as the quality of the equipment that they have at their garage. Be wary of any mechanic that makes use of equipment that shows obvious signs of wear and tear, as they may not be able to provide the best service for a newer vehicle.
Mechanics need to be able to take charge of the situation when a vehicle is brought into their garage. This means that they need to be able to ask the right questions of their customers to get to the root of a vehicle’s issues as quickly as possible, before making fast decisions about what needs to be done in order to make the car roadworthy again. They also need to be able to organize their employees and their own time to make sure that they deliver what they promise when they claim to be able to.